Terms of service
These terms apply to projects you order directly from Yunju Company (윤주컴퍼니) by email and PayPal invoice. If you order through Upwork or Fiverr, that platform's terms, payment protection and dispute process apply first; these terms fill in anything the platform doesn't cover.
1. Scope
- Each project has a written scope: what will be delivered, quantity or word count, format, price, delivery date and number of revision rounds.
- Work outside that scope (more words, new pages, a changed brief) is quoted separately before it starts.
- You confirm you have the right to share the files and materials you send us.
2. Delivery
- Delivery dates count from when payment is confirmed and we have everything listed in the brief.
- Files are delivered by email link, attachment or through the platform, in the format agreed.
- If we can't meet a date, we tell you in writing before it passes, with a new date. You may cancel at that point under section 4.
3. Revisions
- Each project includes the revision rounds stated in the quote (usually one).
- Revisions cover changes needed to match the agreed brief. Request them in writing within 14 days of delivery.
- A new direction, new content or new source files counts as new work and is quoted separately.
4. Refunds and cancellation
- Before work starts: full refund.
- Deliverable doesn't match the agreed brief: we redo it at no cost. If the redo still doesn't match, you can choose a partial refund for the part that doesn't match, or a full refund if nothing delivered is usable.
- Work in progress, cancelled by you: refund for the part not yet done; you keep what has been delivered.
- Monthly plans: renew monthly and can be cancelled any time before the next billing date. Items already delivered in a month are not refunded.
- Refunds go back through the same method you paid with (PayPal or the platform). Platform orders follow that platform's refund process.
- Results that depend on things outside our control — rankings, traffic, sales, approvals by app stores or marketplaces — are not grounds for a refund, because we don't promise them.
5. Ownership
Once a project is paid in full, you own the delivered files and can use them commercially. We may not show your work in our portfolio unless you say yes in writing.
6. Confidentiality
We keep your files and project details confidential and use them only to do the work. See the privacy policy.
7. Tools
Every deliverable is checked line by line before delivery.
8. Liability
Our total liability for a project is limited to the amount you paid for it. Please review deliverables before publishing them, especially legal, medical, financial or regulatory text, which we do not certify.
9. Contact
Questions about these terms: yjs121256@gmail.com.